During these uncertain times, please be assured that we are fully committed to working with you to carry on delivering our first class service, however, certain services normally offered will be altered in some way in order to comply with UK Government and Public Health England guidelines.
With safety our priority, we have conducted a rigorous risk assessment and have strict control measures in place. We will review our risk assessment regularly to ensure that we comply with any changes in Government guidelines, we have reduced the risk of Covid-19 to a minimum and that our procedures are working for yours and our staff safety at all time.
The owners and staff at Lyzzick Hall would like to take this opportunity to thank you in advance for your patience during these trying times.
Before arrival at the hotel, you will receive a Covid-19 information letter with your confirmation of your booking, you will also have a disposable welcome letter in your room. Please read the guidance carefully.
Please do not arrive at the hotel but contact us to cancel your booking if you, or any member of your party, feels unwell, displays any symptoms of Covid-19 or have been advised by Government or a medical professional to self isolate; you or any of your party, have in the last 14 days, been in close contact with any person who has developed Covid-19 symptoms; you, or any member of your party have recently arrived into the UK from another country which has a high or increasing rate of Covid-19 or have been asked to quarantine.
All staff have been trained in deep cleaning and disinfection methods to the highest standard of cleanliness and the importance of vigilance in hygiene and virus control.
Our waiting staff will not be wearing masks or gloves but are abiding by our strict hand washing and sanitising protocol at all times. PPE is mandatory for our housekeeping team.
High contact areas are cleaned regularly by our dedicated housekeeping team.
Sanitise stations are placed in key areas around the hotel.
All room keys are sanitised and placed in your room for arrival.
Service of your room during your stay will be every other day to help protect out housekeeping team, if you do not wish your room to be serviced please inform reception on or before your arrival.
To eliminate the risk of cross contamination our linen and towels are professionally laundered.
Strict food and drink service hygiene and safety measures are in place for all of our waiting and kitchen teams.
All dinner and breakfast times must be pre-booked for the duration of your stay to adhere to social distancing measures around the hotel.
All furniture is arranged to adhere to social distancing requirements, we politely request that it remain in those positions.
Our swimming pool are will remain closed until such time as it is deemed safe to re-open.
Non resident guests to the hotel – all service is at the table and we regret that you can no longer relax in the lounges, we have, however, added additional tables and seating in the garden should you wish to enjoy the views in better weather.
We respectfully ask that non resident guests do not arrive at the hotel any earlier than their booking time as we no longer have a pre dinner seating area. Due to a reduction in tables we have had to place a 2 hour limit.